Step by Step Guide >
2-Step Verification is an additional and convenient security measure SASCU's put in place to protect our members' privacy and banking information and allows for password reset.
Once you've set up 2-Step Verification, you'll receive a verification code to your cell phone or email address to enter into your device and gain access to your account. You're likely familiar with this verification system if you have an account with Facebook or Gmail.
What are the benefits to 2-Step Verification?
- 2-Step Verification protects you from cyber threats such as malware and phishing attacks because it provides an additional layer of security.
- You use it to reset your password (PAC).
- It replaces security questions. Meaning, you won't have to remember security question answers.
When does it get activated?
You'll be prompted with 2-Step Verification when:
- you first become a SASCU member and login to your account
- whenever an attempt to access your account is assessed as needing increased authentication, you'll be prompted with 2-Step Verification (e.g., signing in from a new device, signing in from a new location).
How do I set it up?
You'll be prompted to set up this feature when you first log into your account once it's been launched. Follow the steps (adding your email and/or text) when the prompt screen comes up.
You can update your email or cell number in your Profile and Preferences settings in Online Banking or in Settings on the SASCU app.
Can I use my landline number for 2-Step Verification?
No. Make sure the number you add is a cell phone number. Landlines will not work. If you do not have access to either, enter your email address.
What do I do if I need to access my account while travelling and I'm not receiving texts in time?If you're out of the country, add and use your email to receive verification codes instead of texts. Give us a call and we'll reset your settings so that you can add an email.
How do I change my 2-Step Verificaiton settings (e.g., add or update an email or cell number)?
SASCU app Instructions:
- Login to the SASCU app
- Press "Settings"
- Then "2-Step Verification Settings"
- Follow the prompts and save
Online Banking Instructions:
- Login to Online Banking
- Press "Profile and Preferences"
- Then "Change 2-Step Verification Information"
- Follow the prompts and save
What should I know about using 2-Step Verification?
- Use a supported browser like Edge, Chrome, Safari
- Use a private internet network
- Do not use a VPN to log in
- Do not use a private/hidden/incognito window