Protect Your Card

Whether you're on the road or in the comfort of your home, it's important to always protect your SASCU Member Card.

10 Safety Tips

  • Your bank card is the key to your account(s). Never lend your card to anyone, including friends and family
  • Protect your Personal Identification Number (PIN). It is your electronic signature. You should memorize it. If your PIN is safe, your card is safe.
  • Never disclose your Personal Identification Number to anyone.
  • Never use your name, street number, telephone number or date of birth as your PIN.
  • Never let your Member Card out of sight when conducting a transaction.
  • Always conduct transactions with your bank card when and where you feel most secure. If you are uncomfortable, do not use it.
  • Always shield your PIN with your hand or body when conducting any transaction.
  • After completing a transaction, remember to take your Member Card and, if provided, your transaction record.
  • If your Member Card is lost, stolen or retained by an ATM, notify SASCU immediately.
  • Be PIN Smart: Never assign the same PIN to all pinned cards. If someone steals your wallet and discovers your PIN, rest assured they will test that PIN against all cards in your wallet. If you can't memorize all of the PINs for your cards, thoroughly disguise them. Embed them in a list of phone numbers; amend them through some formula only you would know. Remember; never carry this list close to your card. Do not put them together in your wallet.

24-Hour Help is Just a Call Away

You may be held liable for funds removed from your account up to the daily limit up to the time you tell us there is a problem. So it's in your best interest to contact us immediately if your card is lost or stolen, or if you suspect that someone else might know your PIN. Once SASCU has been advised, you are not liable for any money removed from your account without your permission.

You are not liable for losses resulting from circumstances beyond your control, such as: technical problems, credit union errors and other system malfunctions; or unauthorized use of a card/PIN where the credit union was responsible for preventing such use. Your credit union becomes responsible once your card has been reported lost or stolen, when the card has been cancelled or has expired, or after you have reported that the PIN may be known to others.

Important Numbers to Remember

Keep a separate record of your card account numbers and important phone numbers should you need to report any loss of your cards.

To report a lost or stolen Member Card call our 24/7 toll-free number: 1.888.277.1043