COVID-19

We are here for you

Updated: April 8, 2020

LATEST UPDATE: – SASCU is consolidating its Salmon Arm branches to sustain walk-in access to its members.

As of Tuesday, April 14, Salmon Arm Downtown Branch will temporarily move to a 6-day week and Uptown Branch will be closed to the public. Learn more.

As your chosen financial institution, we are here to support you.

The situation regarding COVID-19 changes daily and our team is working intensely on solutions to support you and our staff’s physical and financial well being.


Temporary Walk In Hours

SA Uptown CLOSED Mondays
10 a.m. - 4 p.m. Tues - Sat
SA Downtown 10 a.m. - 4 p.m. Mon - Fri
Sicamous 10 a.m. - 4 p.m. Tues - Fri
10 a.m. - 1 p.m. Saturdays
Sorrento 10 a.m. - 4 p.m. Tues - Fri
10 a.m. - 1 p.m. Saturdays
Contact Centre 8 a.m. - 8 p.m. Mon - Fri
250.832.8011 8 a.m. - 4 p.m. Saturdays
INSURANCE Phone/Email only -

Note: Uptown hours will change on April 14. 


Doing our part to slow the spread of COVID-19

As a community taking the necessary steps to slow the spread of COVID-19, we ask that you do not come in branch unless you absolutely need to or if you're experiencing any COVID-19 symptoms.

Following BC health guidelines and the co-operative model, here are some of the ways SASCU is protecting our staff and members. We've:

  • stopped face-to-face appointments; all advisor appointments have been moved to phone or email,
  • stopped walk in traffic to our Uptown branch; learn more,
  • stopped walk in traffic to our Insurance branches; learn more,
  • reduced hours of counter transaction access at all locations,
  • implemented controlled entry based on service representative availability,
  • implemented mandatory cleaning of counters between each member,
  • enhanced daily cleanings of all staff and member areas,
  • increased availability of hand sanitizers for staff and public,
  • installed plexiglass at service counters,
  • practise social distancing between open counters and amongst staff,
  • directed self-isolation to staff per health authority recommendations,
  • and let our staff and members know that we are here for them by offering support resources.
We've also taken extra steps to ensure our staff know that they are valued and appreciated – their employment is safe, they're able to take time off when needed and, when providing in-person services to members, they're paid a $3 per hour premium. 

WE CAN ASSIST YOU FROM THE COMFORT OF YOUR OWN HOME

  • Call us at 250.832.8011 ─ our Contact Centre is open Monday to Friday, 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 4 p.m.
  • You can also use online banking at sascu.com or download our app (available on Apple and Android) to perform most banking transactions 24/7. 
  • Have a non-urgent question? Send us a secure message.

SASCU MEMBERS HAVE ACCESS TO CANADA'S BEST ATM NETWORK

Access an ATM near you and avoid surcharges by going to ding-free.ca or by download the ding free® app.



We’re here to support you through financial challenges

For some, COVID-19 may generate new financial challenges or unexpected economic hardships. As always, we are here to help.

Call our Contact Centre (250.832.8011) to book a telephone appointment with an Advisor. They will work with you to see if our COVID-19 Payment Relief Program is the right fit for you.

YOUR MONEY IS SAFE AND YOUR CREDIT UNION IS STRONG

At SASCU, depositors are 100% protected through the Credit Union Deposit Insurance Corporation of BC. Your deposits are safe. Rest assured, SASCU has plans in place for situations such as these to minimize risk and disruption, and to safeguard your assets.

SASCU will continue to provide you with the banking services you need and the expert financial advice you rely on.


Thank you for being a SASCU member.


 

Easter Holiday Hours

Good Friday, April 10

  • All branches, Insurance offices, and Contact Centre are closed

Saturday, April 11

  • Uptown Branch is open 10am to 4pm
  • Contact Centre is open 8am to 4pm
  • SASCU Insurance and Shuswap Insurance are open 9am to 4pm by phone and email only
  • Downtown, Sicamous and Sorrento branches are closed

Easter Monday, April 13

  • All branches, Insurance offices and Contact Centre are closed