Bank wherever you are.

24 hours a day, seven days a week, access your

accounts in a safe, secure and easy way.

Bank whereever you are.

24 hours a day, seven days a week, access youraccounts in a safe, secure and easy way.

Experience the convenience of Online Banking

Quickly access your account details, make bill payments, transfer funds, and more, through our secure Online Banking platform.

Explore a range of offered features

View e-Statements

Tired of waiting around for your statements to come in the mail? Access them sooner by clicking My Accounts > View e-Statements in Online Banking.

Rename Accounts

Customize account names to something that's meaningful to you! Personalize a savings account name to "Vacation Money" in Online Banking through My Accounts > Rename Account.

Reset Password

Forgot your password? With Self-Serve Password Reset, you can access your account again in minutes! Click 'Forgot Password?' on the login screen.

Autodeposit

Save time accepting e-Transfers by linking your email in Online Banking and having them deposit automatically into your account. Go to Transfers > Autodeposit to get started.

Online Banking Video Tutorials

Watch short, video tutorials on best practises and useful tips!

WATCH NOW

View your account information

You can view the following information in your account(s):

Account Summary which lists all accounts, details, and rates
All recent account activity
Open new accounts
e-Statements and e-Documents
Messages and alerts
Choose to stop receiving paper statements by mail

Pay your bills

With online bill payments, members can pay the following bills conveniently from a computer or mobile phone:

Credit cards
Oil, gas, propane companies
Taxes
Insurance
Telecommunications, cable companies
Utilities
Canada Revenue Agency filing and payments

PRO TIP!

Schedule recurring bill payments in online banking and never miss a payment again!

Don't see the company you want to pay in our existing directory? Contact us >

Transfer funds

You can transfer funds in the following ways:

Between your own accounts — immediately, recurring or scheduled
Between U.S. dollar and Canadian dollar accounts
To other members with SASCU accounts
To members with a different credit union or a bank (i.e., free e-Transfer)
International transfer

Need more information? Learn more on our transfers page.

Guides and FAQs on our special features

Scheduled and Recurring Interac e-Transfers® >

What is Scheduled/Recurring e-Transfer?
Scheduled/Recurring e-Transfer allows you to schedule a one-time, future dated e-Transfer or set up recurring e-Transfers (daily, weekly, bi-weekly, or monthly). Stay on track with your payments!

Who can send scheduled and recurring e-Transfers?
This feature is for Personal SASCU accounts.

Small Business Online Banking and Business accounts won't have the option to schedule or send recurring e-Transfers.

How do I set up a scheduled or recurring e-Transfer?

Login to SASCU's Online Banking or App
Under Transfers, select Send Scheduled/Recurring
Fill out transfer details (To, From, When, How Often, Amount, and Message)
Press Continue, review, then Submit

Like regular e-Transfers, your recipient will receive Interac notifications, informing and confirming your transaction(s).

Where can I see that status of my scheduled e-Transfer(s)?
After logging into Online Banking, click Transfers > Scheduled/Recurring then Pending. See upcoming transfers under Scheduled and past transfers under History.

Why didn't my e-Transfer go through?
Like regular e-Transfers or scheduled bill payments, there are several reasons a transfer may have failed.

There were insufficient funds in the account when the e-Transfer was scheduled
You may have exceeded your daily or period limit
The account is frozen

If an e-Transfer fails, give us a call (250.832.8011) and we'll have a look to see why it might not have gone through.

How much do scheduled/recurring e-Transfers cost?
Recurring and scheduled Interac e-Transfers®, like regular e-Transfers, are FREE. Just another perk of being a SASCU member!

How far into the future can I set up Scheduled/Recurring e-Transfers for?
1 year.

Link SASCU Mastercard, Qtrade and Credential accounts (FAQs) >

CREDIT CARD

How do I link my SASCU Collabria Mastercard?

There are two ways you can link a card:

from the Account Summary page by looking under the Collabria Credit Cards header and clicking 'Link Accounts'.
or from the side bar navigate to 'Account Services', 'Manage Partner Accounts', Add/Remove Collabria Accounts and click 'Link a Credit Card'.

Note the initial setup of Manage Partner Accounts cannot be completed on a mobile device; however, once the setup has been completed on a computer it can then be accessed on a mobile device by clicking on full site or accessing the SASCU app.

Can I link more than one card?

Yes – so long as you are the primary cardholder, you can link more than one SASCU Collabria Mastercard.

To add another card navigate to 'Account Services', 'Manage Partner Accounts', Add/Remove Collabria Accounts and click 'Link a Credit Card'.

What is a primary SASCU Collabria Mastercard?

A primary SASCU Collabria Mastercard is issued to the person who applied for the credit card and is responsible for the payment of credit advances made on the card.

Can I link my business SASCU Collabria Mastercard?

Yes. Collabria allows linking of a primary business credit card to a Personal account, if the Online Banking user and cardholder are the same person. Secondary business Collabria credit cards cannot be linked.

Can I link my SASCU Collabria Mastercard in Small Business Online Banking?

No. Collabria is only available for Personal accounts and not available for Small Business Online Banking.

Can I view transactions of my linked SASCU Collabria Mastercard card right away?

You can view all past transactions right away. Any pending transactions within 24 hours may not be shown.

What happens if I can’t view my Collabria credit card transactions?

If you can’t see the transactions and the card has been linked, you may have no actual transactions that occurred, or transactions may be pending for the card and thus have not shown in transactions.

It could also be an error connecting to Collabria services and you can try again later. If the issue persists, call the Collabria support line.

How can I use single sign on?

Login to online banking
Link a partner account (Collabria or Qtrade; Credential is unavailable for Single Sign On)
Click ‘View’ and be automatically taken to the partner account already logged in

Pre-conditions for Single Sign on to work:

at least one Collabria card or Qtrade account is linked to the account
browser's pop-up blocker is disabled for the online banking site

QTRADE

How do I set up my Qtrade account?

There are two ways you can link a Qtrade account:

from the Account Summary page by looking under the 'Credential Accounts' header and clicking 'Link Accounts'.
or from the side bar by navigating to 'Account Services', 'Manage Partner Accounts', and clicking 'Link an Investment Account'.

Note the initial setup cannot be completed on a mobile device; however, once the setup has been completed on a computer it can then be accessed on a mobile device by clicking on full site or the SASCU app.

How do I know if my account was linked successfully?

Balances will show under your SASCU accounts. You’ll also receive a confirmation email from Qtrade.

How current are the Qtrade holdings being displayed on my Account Summary page?

Like Credential, holdings being displayed may have a 1-2 day delay. You can see when the holdings were updated under the “As of” tab in Online Banking.

Can I link a spouse's Qtrade account?

No. Only your Qtrade account can be linked.

How can I use single sign on?

Login to online banking
Link a partner account (Collabria or Qtrade; Credential is unavailable for Single Sign On)
Click ‘View’ and be automatically taken to the partner account already logged in

Pre-conditions for Single Sign on to work:

at least one Collabria card or Qtrade account is linked to the account
browser's pop-up blocker is disabled for the online banking site

CREDENTIAL

How do I link my Credential® account?

Navigate to ‘Manage Partner Accounts’. Select “Credential Asset Management Inc.”. Enter your Client ID number. Your last name, postal code, and date of birth should pre-populate automatically and match your Credential records.

Where do I find my Credential® client number or client ID?

Your Credential client information can be found on your Credential statement.

How current are the Credential holdings being displayed on my Account Summary page?

Holdings being displayed may have a 1-2 day delay. You can see when the holdings were updated under the “As of” tab in Online Banking.

Can I link accounts owned by an organization?

No, only personal accounts can be linked at this time.

Can I link both my sole and joint Credential Direct® Accounts?

No, you can only link either your sole OR your joint accounts, not both.

Why isn’t my Credential account linking?

There are a couple reasons your account might not link:

Make sure your postal code and last name match Credential’s records
Make sure there aren't any spaces at the end of your client ID

GENERAL

Is Manage Partner Accounts available on the Mobile App?

Yes, Manage Partner Accounts is available in the SASCU Mobile App. You can view account summaries and transactions. You can only link partner accounts through online banking on a computer.

How current are the displayed partner account holdings?

Qtrade and Credential have a 1-2 day delay. You can see when the holdings were updated under the “As of” tab. SASCU Collabria Mastercard’s show past transactions right away; pending transactions can take up to 1 day to display.

Remember you can use single sign on for Qtrade and Collabria. There’s also a link to Credential, however, you’ll be asked to login to your Credential account.

Can I unlink an individual account held with one of the financial partners?

No. When you remove a partner account, all of the accounts held under it will be removed also.

What internet browsers are compatible with Manage Partner Accounts?

Our provider support Edge, Firefox, Safari, and Chrome. Other browsers may work, but are not officially supported.

Note the initial setup cannot be completed on a mobile device; however, once the setup has been completed on a computer it can then be accessed on a mobile device by clicking on full site.

My accounts are successfully linked but the information is not displaying in online banking. What can I do?

Log out and log back in.
Clear your browser cache (cookies).

My single sign-on isn't working. What can I do?

Make sure:

at least one Collabria card or Qtrade account is linked to the account
the browser's pop-up blocker is disabled for the online banking site

My SASCU Collabria Mastercard won't link.

For your card to link, you must be the primary account holder.

Lock'N'Block Stolen or Lost Debit Cards >

Can I manage debit card(s) from other financial institutions? What about their SASCU credit card(s)?
No you cannot manage other financial institution debit cards within our app or online banking. If you need to lock or block your credit cards, visit https://cardwiseonline.ca/.

How do I use Lock’N’Block?
Online Banking: Login and navigate to 'Account Services', then 'Lock Your Debit Card'.
App: Login and swipe to the third page of our app to 'Lock'N'Block'.

From here you can enter debit card nicknames (e.g., “Anna’s Debit”, “Grocery Debit”, etc.) to help manage your cards.

See whether your debit card is currently locked or unlocked. If it’s locked, you won’t be able to use it, but can change these settings by simply select Off/On to change the setting.

What does ‘Block all purchases and refunds’ mean?
If you have blocked all purchases and refunds, you cannot use this card at a point of sale system for purchases or refunds until you change the status to unblocked (by moving the toggle setting).

What does ‘Block all international transactions’ mean?
If you have blocked all international transactions, you cannot use your debit card for transactions outside of Canada until you change the status to unblocked. Any transaction made outside of Canada is considered an international transactions, including the United States.

If I block all international transactions, is there a chance that transaction could still go through?
There is a limitation to blocking your card for international transactions. The limitation is for Interac® pre-authorizations. US-based NYCE uses the Interac network to route US-settled debit card transactions back into Canada and their transactions appear similar to Interac domestic transactions because they use the same network. These transactions would bypass the international lock and get approved. NYCE is a US-based network that accepts Canadian debit cards (facilitated via Interac).

2-Step Verification (Guide and FAQs) >

Step by Step Guide >

2-Step Verification is an additional and convenient security measure SASCU's put in place to protect our members' privacy and banking information and allows for password reset.

Once you've set up 2-Step Verification, you'll receive a verification code to your cell phone or email address to enter into your device and gain access to your account. You're likely familiar with this verification system if you have an account with Facebook or Gmail.

What are the benefits to 2-Step Verification?

2-Step Verification protects you from cyber threats such as malware and phishing attacks because it provides an additional layer of security.
You use it to reset your password (PAC).
It replaces security questions. Meaning, you won't have to remember security question answers.

When does it get activated?

You'll be prompted with 2-Step Verification when:

you first become a SASCU member and login to your account
whenever an attempt to access your account is assessed as needing increased authentication, you'll be prompted with 2-Step Verification (e.g., signing in from a new device, signing in from a new location).

How do I set it up?

You'll be prompted to set up this feature when you first log into your account once it's been launched. Follow the steps (adding your email and/or text) when the prompt screen comes up.

You can update your email or cell number in your Profile and Preferences settings in Online Banking or in Settings on the SASCU app.

Can I use my landline number for 2-Step Verification?

No. Make sure the number you add is a cell phone number. Landlines will not work. If you do not have access to either, enter your email address.

What do I do if I need to access my account while travelling and I'm not receiving texts in time?

If you're out of the country, add and use your email to receive verification codes instead of texts. Give us a call and we'll reset your settings so that you can add an email.

How do I change my 2-Step Verificaiton settings (e.g., add or update an email or cell number)?

SASCU app Instructions:

Login to the SASCU app
Press "Settings"
Then "2-Step Verification Settings"
Follow the prompts and save

Online Banking Instructions:

Login to Online Banking
Press "Profile and Preferences"
Then "Change 2-Step Verification Information"
Follow the prompts and save

What should I know about using 2-Step Verification?

Use a supported browser like Edge, Chrome, Safari
Use a private internet network
Do not use a VPN to log in
Do not use a private/hidden/incognito window

Self-Serve Password Reset (Guide and FAQs) >

I forgot my password. How can I reset it?

You can now reset your password using self-serve password reset.

Simply click "forgot password" on the login screen and follow the prompts.

Step by Step Guide >

Why can't I use Password Reset (Forgot Password?)?

If 'Forgot Password?", isn't working for you it's likely an issue with the SIN value.

Make sure the SIN that's being typed is the account owner's SIN.
If you're sure you're typing the correct SIN, contact us via phone or in branch. We will need to check that we have your SIN on file.
1. If not, we can easily add your SIN for you to use this feature.
2. If you don't want your SIN on file, you won't be able to use the Password Reset feature (it's how we verify you are you).