For iPhone users:

1. Using your iPhone, search for "SASCU" in the App Store

2. Select the app icon, and verify that the author of the app is SASCU

3. Tap the icon marked "Free," then tap again when it changes to “Install"

For Android™ users:

1. Using your Android phone, tap the search icon and search for "SASCU" on Google Play™

2. Select the app icon, and verify that the author of the app is SASCU

3. Tap the icon marked "Install," then tap “Accept” in the next screen

Step by Step Guide >

​2-Step Verification is an additional and convenient security measure SASCU's put in place to protect our members' privacy and banking information and allows for password reset.

Once you've set up 2-Step Verification, you'll receive a verification code to your cell phone or email address to enter into your device and gain access to your account. You're likely familiar with this verification system if you have an account with Facebook or Gmail. 

What are the benefits to 2-Step Verification?

1. 2-Step Verification protects you from cyber threats such as malware and phishing attacks because it provides an additional layer of security.
2. You use it to reset your password (PAC).
3. It replaces security questions. Meaning, you won't have to remember security question answers.

When does it get activated?

You'll be prompted with 2-Step Verification when:

1. you first become a SASCU member and login to your account
2. whenever an attempt to access your account is assessed as needing increased authentication, you'll be prompted with 2-Step Verification (e.g., signing in from a new device, signing in from a new location).

How do I set it up?

You'll be prompted to set up this feature when you first log into your account once it's been launched. Follow the steps (adding your email and/or text) when the prompt screen comes up.

You can update your email or cell number in your Profile and Preferences settings in Online Banking or in Settings on the SASCU app. 

Can I use my landline number for 2-Step Verification?

No. Make sure the number you add is a cell phone number. Landlines will not work. If you do not have access to either, enter your email address. 

What do I do if I need to access my account while travelling and I'm not receiving texts in time?

If you're out of the country, add and use your email to receive verification codes instead of texts. Give us a call and we'll reset your settings so that you can add an email.

How do I change my 2-Step Verificaiton settings (e.g., add or update an email or cell number)?

SASCU app Instructions:

1. Login to the SASCU app
2. Press "Settings"
3. Then "2-Step Verification Settings"
4. Follow the prompts and save

What should I know about using 2-Step Verification?

Convenience at your fingertips.

Book an appointment through the SASCU app today.

• Select your appointment topic
• Meet online, over the phone, or in-person
• Choose when and where

We'll connect you with the right Advisor. 

How to book an appointment through our app:

1. Open the SASCU app
2. Select 'Book Appointment'
3. Follow prompts

That's it!

Can I manage debit card(s) from other financial institutions? What about their SASCU credit card(s)?
No you cannot manage other financial institution debit cards within our app or online banking. If you need to lock or block your credit cards, visit https://cardwiseonline.ca/.

How do I use Lock’N’Block?
Online Banking: Login and navigate to 'Account Services', then 'Lock Your Debit Card'.
App: Login and swipe to the third page of our app to 'Lock'N'Block'.

From here you can enter debit card nicknames (e.g., “Anna’s Debit”, “Grocery Debit”, etc.) to help manage your cards.

See whether your debit card is currently locked or unlocked. If it’s locked, you won’t be able to use it, but can change these settings by simply select Off/On to change the setting.

What does ‘Block all purchases and refunds’ mean?
If you have blocked all purchases and refunds, you cannot use this card at a point of sale system for purchases or refunds until you change the status to unblocked (by moving the toggle setting).

What does ‘Block all international transactions’ mean?
If you have blocked all international transactions, you cannot use your debit card for transactions outside of Canada until you change the status to unblocked. Any transaction made outside of Canada is considered an international transactions, including the United States.

If I block all international transactions, is there a chance that transaction could still go through?
There is a limitation to blocking your card for international transactions. The limitation is for Interac® pre-authorizations. US-based NYCE uses the Interac network to route US-settled debit card transactions back into Canada and their transactions appear similar to Interac domestic transactions because they use the same network. These transactions would bypass the international lock and get approved. NYCE is a US-based network that accepts Canadian debit cards (facilitated via Interac).

Protect yourself from online hackers. Set up alerts and get notified when activity happens within your account.

1. Login to the SASCU app
2. Scroll to the second page and select 'Alerts'
3. Then 'Manage'
4. From here, choose the activity you'd like to be notified on
5. Add a contact method, 'Email' or 'Phone'
6. Then press 'Save'

From here you can add more Alerts or Contacts (notify up to 3).

Before signing out, make sure your device allows notifications from our app.

1. Go to 'Settings'
2. Select, 'Notification'
3. Toggle on the notification 
4. Finally, press 'Save'

That's it! Give it a go.

1. Select Set Up (while not logged in).
   
2. Select a login profile.
3. Enter a password, then select Log In.
4. Select QuickView, then select Save.
   

Turn off QuickView:

1. Go to "QuickView Settings" on the home page of the SASCU app
2. Select "Turn off QuickView"
3. Then "Continue"

That's it! 

I forgot my password. How can I reset it?

You can now reset your password using self-serve password reset. 

Simply click "forgot password" on the login screen and follow the prompts. 

Step by Step Guide >

Why can't I use Password Reset (Forgot Password?)?

If 'Forgot Password?", isn't working for you it's likely an issue with the SIN value.

1. Make sure the SIN that's being typed is the account owner's SIN.
2. If you're sure you're typing the correct SIN, contact us via phone or in branch. We will need to check that we have your SIN on file. 
   1. If not, we can easily add your SIN for you to use this feature.
   2. If you don't want your SIN on file, you won't be able to use the Password Reset feature (it's how we verify you are you).

What is Scheduled/Recurring e-Transfer?
Scheduled/Recurring e-Transfer allows you to schedule a one-time, future dated e-Transfer or set up recurring e-Transfers (daily, weekly, bi-weekly, or monthly). Stay on track with your payments!

Who can send scheduled and recurring e-Transfers?
This feature is for Personal SASCU accounts.

Small Business Online Banking and Business accounts won't have the option to schedule or send recurring e-Transfers.

How do I set up a scheduled or recurring e-Transfer?

1. Login to the SASCU App
2. Under Interac e-Transfer®, select Send Money
3. You'll see the options to send 'Later' or 'Recurring'
4. Follow the prompts, review, and submit

Like regular e-Transfers, your recipient will receive Interac notifications, informing and confirming your transaction(s).

Where can I see that status of my scheduled e-Transfer(s)?
In our app navigate to Interac e-Transfer® > Send Money, then Pending OR Interac e-Transfer® > Recieved History for past transactions.

Why didn't my e-Transfer go through?
Like regular e-Transfers or scheduled bill payments, there are several reasons a transfer may have failed.

1. There were insufficient funds in the account when the e-Transfer was scheduled
2. You may have exceeded your daily or period limit 
3. The account is frozen
4.  

If an e-Transfer fails, give us a call (250.832.8011) and we'll have a look to see why it might not have gone through. 

How much do scheduled/recurring e-Transfers cost?
Recurring and scheduled Interac e-Transfers®, like regular e-Transfers, are FREE. Just another perk of being a SASCU member! 

How far into the future can I set up Scheduled/Recurring e-Transfers for? 
1 year.