FAQs

Who can send scheduled and recurring e-Transfers?

This feature is for Personal SASCU accounts. Small Business Online Banking won't have the option to schedule or send recurring e-Transfers.

How do I set it up?

Set up a Scheduled/Recurring e-Transfer in the SASCU App: 

1. Login to the SASCU App
2. Under Interac e-Transfers®, select Send Money 
3. You'll see the options to send 'Later' or 'Recurring' 
4. Follow the prompts, review, and submit 

Online Banking steps:

1. Login to Online Banking
2. Under Transfers, select Send Scheduled/Recurring 
3. Fill out transfer details (To, From, When, How Often, Amount, Message) 
4. Press Continue, review, then Submit 

Where can I see that status of my scheduled e-Transfer(s)?

After logging into Online Banking, click Transfers > Scheduled/Recurring then Pending. See upcoming transfers under Scheduled and past transfers under History. 

In our app navigate to Interac e-Transfer® > Send Money, then Pending. 

Note: Failed e-Transfers show in Scheduled under the ‘Failed’ tab, they do not appear in e-Transfer History. 

Why didn't my e-Transfer go through?

Like regular e-Transfers or scheduled bill payments, there are several reasons a transfer may have failed:

1. 1. There were insufficient funds in the account when the e-Transfer was scheduled

      • If the first e-Transfer failed due to insufficient funds, you will need to place more funds in the account otherwise the rest will fail. Note: Like scheduled bill payments, scheduled e-Transfers will not ‘re-try’ sending a transfer. If it fails, it remains failed and advances to the next date.

   2. You may have exceeded your daily or period limit 
   3. The account is frozen

If an e-Transfer fails, give us a call (250.832.8011) and we'll have a look to see why it might not have gone through. 

How much do scheduled/recurring e-Transfers cost?

Recurring and scheduled Interac e-Transfers®, like regular e-Transfers, are FREE. Just another perk of being a SASCU member!